Operations and
IT continuity

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The IT Operations team centres its activity in three main ways:

  • Global provision of service operations
  • IT project management
  • Support and participation in DEVOPS projects.

This activity is undertaken through different teams placed in three areas of service.

• Service Management

It is responsible for the coordination and supervision of different sub-services which make up the assistance. Service Management guarantees its proper performance and regulates the relationship with the client in compliance to the Service Level Agreement (SLA).

• ITIL for operational services and associated processes.

• PMI for project management and associated processes.
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  • Operation Manager.
  • Service Desk Manager
  • Delivery Managers.
  • Security Managers.
  • Project Manager.
  • Technicians Manager

• Infrastructure Management

• Infrastructure Management and Maintenance.
 Ver Our technological knowledge
– Provided Services
– Troubleshooting
– Surveillance Management of events
– Request management
– Change management
– Documentation
– Preventive Maintenance
– Technical Reports
– Support to suppliers N2 and N3
• Project Management
– Technological evolution
– Architectural change
– New implementations

Ver Our technological knowledge

• Database management and maintenance
• Integration System management and maintenance
• Support of a team of analysts
• Support for development projects
• DEVOPS Projects

Ver Our technological knowledge

• Access and Id management
• System security
• Network security
• Workplace protection
• Application and Data security
• SOC
• SIEM platform management

• User Support

• Service Desk
• 24/7 phone service for all information system users of our clients.
• Reception, identification, filtering, registering, prioritizing, and management of service requests.
• Functional support to the application of any our users.
• 24/7 Monitoring

• Provide in situ support to all information system users alongside our technical assistance service.
• Microcomputing services
• Inventory Management
• Maintenance of Data Process Centres